Shipping & Return Policies
Delivery to contiguous U.S. is FREE with any $39+ order. Standard USPS Package apply for orders under $39.
Delivery to Alaska, Hawaii, and most U.S. Territories is FREE with any $39+ order. Standard USPS Package apply for orders under $39.
International Shipping is actual cost and is available to Canada. International packages may be subject to a customs charge. This charge is assessed by the country the package is being shipped to and not Clean Beauty by Joy.
Please check with your local postal service about customs charges prior to placing your order.
Undeliverable packages: Refused shipments and packages that have failed delivery will be returned to Clean Beauty by Joy and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout and will be subtracted from any refund.
If you are dissatisfied with any product purchased through Clean Beauty by Joy's site, you may return the full-size item(s) within 30 days for an exchange or refund.
If you ordered the incorrect color/shade, please let us know within 30 days of purchase and we will be happy to replace it with a more appropriate choice.
To begin the refund/exchange process, email us at firstname.lastname@example.org